Terms of Service
Crownwicke is the trading name of MayaKakao UG (haftungsbeschränkt), subsequently "Crownwicke"
In den Grabengärten 6a
76829 Landau
Germany
Internet: www.crownwicke.com
Email: info@crownwicke.com
Phone: +49 159 05625633
Management: Julius Ziegler and Eva Maria Oeffner
Registered office: Stuttgart
Registration number: HRB 803337
Register court: Amtsgericht Stuttgart
1. SCOPE OF APPLICATION
1.1 The terms and conditions below apply to the use of the website www.crownwicke.com, as well as to offers, orders, deliveries, and contracts made by email or phone with Crownwicke. Separate conditions are not recognized unless Crownwicke explicitly agrees to them in written form.
1.2 These terms and conditions bind and authorize consumers. A consumer is defined as every natural person entering into an agreement for purposes which are predominantly neither commercial nor related to self employment. Consumers are subsequently also referred to as "customers".
2. PREFACE
2.1 Crownwicke is an online shop that sells chocolate themed toys and accessories.
2.2 Crownwicke reserves the right to continuously update and adjust individual functionalities of its service and, if necessary, to limit them.
2.3 Crownwicke reserves the right to change these terms and conditions at any time by deleting, replacing, or supplementing sections. Every order is subject to the terms and conditions valid at the time the order is placed, unless a mandatory change is required for legal or regulatory reasons, in which case the most recent version also applies to orders placed before it came into effect.
3. REGISTRATION AND ACCOUNT
3.1 Customers may place orders on www.crownwicke.com either as a guest or by creating an account. If an account is created, the customer must provide a valid email address and set a password. It is the customer's responsibility to ensure that no rights of others are violated in this process, and to keep login credentials confidential.
3.2 Registration is free of charge. There is no entitlement to a customer account. Crownwicke may tie registration to additional requirements, such as a data check. The customer is obliged to provide accurate information when registering and must inform Crownwicke without delay of any changes to that information.
3.3 The customer is obliged to provide a valid email address, to which Crownwicke is entitled to send order related communications and other relevant statements, unless a more binding form of communication is legally or contractually required. We use appropriate technical and organizational measures to protect personal information, and payment details are transmitted using secure, encrypted connections.
3.4 The customer authorizes Crownwicke to make contact for the purpose of settling a contract, via phone, email, or any other reasonable means of communication.
3.5 Automated or improper access to the website, including through scripts or bots intended to generate or extract data, is prohibited.
3.6 Copying or otherwise using content from Crownwicke's website without prior written approval is prohibited.
4. CONCLUSION OF CONTRACT
4.1 By placing an order and clicking the relevant button at checkout, the customer submits a binding offer to purchase. Crownwicke reserves the right to decline an order without stating reasons. An automatic order confirmation sent by email only confirms that the order has been received and does not constitute acceptance of the offer. The contract is only concluded once Crownwicke confirms acceptance by email or dispatches the ordered goods.
4.2 Crownwicke may use address and order data to assess the proper execution or, where necessary, termination of the contractual relationship.
5. SHIPPING AND DELIVERY
5.1 Crownwicke currently ships within Germany only. Orders are dispatched from Germany or France, depending on stock location.
5.2 Two shipping options are available at checkout:
Standard Shipping: free of charge, with an estimated delivery time of 4 to 5 business days.
Insured Express Shipping: 4.95 EUR, with an estimated delivery time of 2 to 3 business days.
5.3 Delivery times are estimates that begin once the order has been confirmed and handed over to the shipping carrier, and may vary due to circumstances outside our control, such as carrier delays or public holidays.
5.4 Crownwicke works with reputable shipping partners to fulfill orders. Insured Express Shipping includes additional coverage against loss or damage during transit.
5.5 Should an item arrive damaged, be lost in transit, or not arrive within a reasonable time beyond the estimated delivery window, customers are asked to contact info@crownwicke.com so the matter can be resolved.
6. RETENTION OF TITLE
Goods delivered by Crownwicke remain the property of Crownwicke until full payment has been received.
7. PRICES AND PAYMENT
7.1 All prices shown at checkout are final prices in euros and include applicable statutory VAT, unless stated otherwise. Shipping costs, where applicable, are shown separately before the order is completed.
7.2 Crownwicke offers several payment methods, which are displayed to the customer during checkout. Crownwicke reserves the right to exclude certain payment methods for specific orders.
7.3 All data related to orders and payments is collected, processed, and stored in accordance with applicable legal requirements, and is shared with service providers only where necessary to process an order.
8. WARRANTY AND LIABILITY
8.1 Statutory warranty rights apply in accordance with applicable consumer protection law.
8.2 Crownwicke's liability for damages is limited to cases involving injury to life, body, or health, or damages resulting from intentional misconduct or gross negligence. Liability for a breach of a material contractual obligation, where fulfillment of that obligation is essential to achieving the purpose of the contract, remains unaffected.
8.3 Where liability arises from ordinary negligence in connection with a material contractual obligation, Crownwicke's liability is limited to damages that are typical and foreseeable for this type of contract.
8.4 The limitations set out in sections 8.2 and 8.3 also apply to the benefit of Crownwicke's legal representatives and any persons Crownwicke uses to fulfill its obligations, where claims are raised directly against them.
9. RIGHT OF WITHDRAWAL, RETURNS, AND REFUNDS
9.1 Consumers have a statutory right of withdrawal in accordance with applicable German and EU consumer protection law. Details on the right of withdrawal, including the withdrawal period and process, are provided separately in our cancellation policy, which is available on our website or upon request.
9.2 To initiate a return, customers should contact info@crownwicke.com. Returned items should be sent back in their original condition and packaging wherever possible.
9.3 Once a return has been received and inspected, refunds are issued to the original payment method used at checkout, generally within 14 days of receiving the returned goods.
9.4 For questions regarding an order, return, or refund, customers can reach us at info@crownwicke.com or by phone at +49 159 05625633.
10. DATA PROTECTION
The collection, processing, and storage of personal data is carried out in accordance with applicable German and EU data protection law, including the General Data Protection Regulation. For further information on how customer data is collected, used, and protected, please refer to our Privacy Policy, accessible via the website.
11. TRANSFER OF RIGHTS AND OBLIGATIONS
Crownwicke is entitled to transfer, in full or in part, any rights and obligations arising from a contract to third parties. Where such a transfer takes place, the customer is entitled to withdraw from the contract at the time of transfer.
12. ASSIGNMENT OF CLAIMS
The customer agrees that Crownwicke may assign outstanding claims to a third party for the purpose of debt collection.
13. FINAL PROVISIONS
13.1 Contracts concluded between Crownwicke and its customers are governed by German law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive the consumer of protection granted by mandatory provisions of the law of their country of habitual residence.
13.2 Should individual provisions of these terms and conditions be or become invalid, the validity of the remaining provisions is unaffected. Any invalid provision is replaced by the applicable statutory provision.
13.3 The European Commission provides a platform for online dispute resolution, available at ec.europa.eu/consumers/odr. Crownwicke is not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board.
14. PROMOTIONS AND DISCOUNTS
From time to time, Crownwicke may offer promotions or discount codes. Each promotion has its own terms, which are communicated at the time it is introduced. Discount codes are personal and non-transferable unless stated otherwise, cannot be combined with other offers, have no cash value, and cannot be applied retroactively to previous orders. Crownwicke reserves the right to modify, cancel, or suspend a promotion at any time, including in cases of suspected misuse or technical error.